Warranty

Warranty policy

Mobility Sticks come with a 12-month Limited Warranty against manufacturer defects from date of purchase. We will replace any Mobility Stick found to contain a manufacturer defect after inspection and will cover replacement shipping charges.

Warranty exclusions

Sticks that have been modified in any way are not eligible for warranty. Sticks that have been damaged due to misuse and neglect are not eligible for warranty.

How to claim your warranty

For sticks purchased through stickmobility.co.nz, please fill in our warranty form here and send the sticks and form to:
Stick Mobility NZ
Warranties
89 Austin Street
Onekawa
Napier 4110

If you do not have access to a printer, please send back the sticks with a note with the following information: name, contact email and phone, order number, reason for returning and return address.

For sticks not purchased through stickmobility.co.nz, please contact the seller directly to process warranty claims.